Terms & Conditions

1 Acceptance of Terms

By accessing and using the website of Maa Kanti Kishori Sewa Foundation Trust Hospital ("MKSTF Hospital", "we", "our", or "us") and utilizing our healthcare services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

These Terms & Conditions constitute the entire legal agreement between you and MKSTF Hospital regarding your use of our services and website. Your continued use of our services signifies your acceptance of these terms in their entirety.

2 Use License

MKSTF Hospital grants you a limited, non-exclusive, non-transferable license to access and use our website and information contained therein for lawful purposes only. You agree not to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without explicit written permission
• Access, transmit, or retrieve data from our website using automated tools, scrapers, or bots
• Frame, mirror, or embed any portion of our website without prior written consent
• Interfere with or disrupt the integrity or performance of our website or services
• Attempt to gain unauthorized access to our systems or networks
• Use our services for any illegal, unethical, or harmful activities
• Upload, transmit, or distribute any viruses, malware, or harmful code

3 Service Description

MKSTF Hospital provides comprehensive healthcare services across multiple specialties including General Medicine, Surgery, Gynecology, Pediatrics, Orthopedics, Cardiology, Ophthalmology, ENT, Dermatology, Dentistry, Pathology, Pharmacy, Radio Diagnosis, Gastroenterology, and Critical Care services.

Website Information Disclaimer

The information provided on our website, including medical information, service details, doctor profiles, and healthcare guidance, is for informational purposes only. While we strive to ensure accuracy, the information is not a substitute for professional medical advice, diagnosis, or treatment. Always consult qualified medical professionals regarding healthcare decisions.

4 Patient Responsibilities

As a patient of MKSTF Hospital, you agree to:

• Provide accurate and complete medical history and personal information
• Inform healthcare staff about allergies, medications, and previous medical conditions
• Follow medical advice and treatment recommendations provided by our physicians
• Adhere to hospital policies, rules, and regulations during your visit
• Treat all staff members with respect and courtesy
• Maintain confidentiality of other patients' information
• Pay for services rendered in accordance with our payment policy
• Report any concerns or complaints through proper channels

5 Appointment & Cancellation Policy

Booking Appointments

Appointments can be scheduled online through our website, via phone, or in person at our reception. We recommend booking appointments in advance to ensure availability. Availability is subject to doctors' schedules and hospital capacity.

Cancellation & Rescheduling

• Cancellations must be made at least 24 hours in advance
• Late cancellations (less than 24 hours) may incur a cancellation fee
• No-show appointments may result in a fee charge
• Patients are permitted to reschedule appointments without penalty when adequate notice is provided
• MKSTF Hospital reserves the right to cancel appointments due to emergencies or unforeseen circumstances

6 Payment Terms

Service Charges

Fees for medical services are determined based on the service type, specialist consulted, treatment required, and hospital policies. Charges may vary depending on the complexity of the case and services rendered.

Payment Methods

We accept various payment methods including cash, debit cards, credit cards, net banking, and digital payment platforms. Payment should be made at the time of service or as per the billing arrangement agreed upon.

Insurance & Billings

• We are empaneled with multiple insurance providers
• Patients are responsible for providing valid insurance documents
• We will assist in processing insurance claims
• Any amount not covered by insurance is the patient's responsibility
• Detailed itemized bills will be provided upon request

7 Limitation of Liability

While we maintain strict quality standards, medical outcomes cannot be guaranteed. Healthcare is subject to various factors beyond our control. MKSTF Hospital is not responsible for complications or outcomes resulting from patients' failure to follow medical advice or for pre-existing conditions.

In no event shall MKSTF Hospital's total liability exceed the amount paid by the patient for the specific service in question.

8 Amendments & Updates

MKSTF Hospital reserves the right to modify these Terms & Conditions at any time without prior notice. Material changes will be communicated through our website or via email to registered users. Continued use of our services following any modifications constitutes acceptance of the updated terms.

We encourage you to review these Terms & Conditions periodically to stay informed of any changes.

9 Contact Us

If you have any questions regarding these Terms & Conditions or require clarification, please contact us: